Shipping Policy

Last Updated: October 7, 2026

At ROXKOUT, we are committed to processing and shipping orders as accurately and efficiently as possible. By placing an order with us, you agree to the terms outlined below.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Once an order has been shipped, ROXKOUT is unable to change, redirect, or modify the delivery address through our fulfillment process. Please carefully review your shipping information before completing your purchase.

ROXKOUT is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Lost, Stolen, or Misdelivered Packages

Once an order has been shipped and transferred to the shipping carrier, delivery is handled by the carrier.

ROXKOUT cannot guarantee the location or condition of a package after it has been transferred to the carrier. Customers should use the tracking information provided to monitor their shipment.

ROXKOUT does not provide refunds for packages that are reported as lost, stolen, or missing after shipment.

If your package is marked as delivered but you cannot locate it, please first contact the shipping carrier and check with your household, neighbors, and the delivery location.

Incorrect Address

If a customer enters an incorrect address and the order is shipped to that address, ROXKOUT is not responsible for the resulting loss or delivery issue.

If the package is returned to us, the customer may be responsible for additional shipping costs to have the order shipped again.

Tracking Information

Once your order has shipped, you will receive tracking information when available. Tracking updates and estimated delivery dates are provided by the shipping carrier and may change due to circumstances outside of ROXKOUT's control.

Carrier Delays

ROXKOUT is not responsible for delays caused by the shipping carrier, weather, customs, government inspections, transportation disruptions, or other circumstances outside of our control.

By Placing an Order

By completing a purchase on the ROXKOUT website, you acknowledge that:

• You are responsible for providing an accurate shipping address.

• Orders are shipped to the address provided at checkout.

• ROXKOUT cannot modify an order's shipping address after shipment.

• Shipping carriers are responsible for packages once they are in transit.

• ROXKOUT does not issue refunds for packages reported as lost, stolen, or missing after shipment.

• You are responsible for monitoring your tracking information and contacting the carrier regarding delivery issues.

If you have questions about your order, please contact ROXKOUT customer support with your order number.